User account & password

Your RSU User Account gives you access to the various IT services available as well as your personal information stored within your RSU Account Profile. Your User Account also allows you to login and change your password.

RSU User Account

Staff, associates and students get allocated RSU User Accounts upon employment or enrolment.

Students activate their accounts as part of the enrolment process.

All staff and associate accounts have a sponsor, these sponsors are responsible for day to day management of RSU user accounts for faculties and divisions. Staff, associates and students who have an IMTS managed device are able to apply for local desktop admin rights to their machine by logging a ticket through the IT Service Desk.

• Locate an Account Sponsor [PDF]
• Activate a new account

RSU password management

The RSU self-service password management tool (PWM) lets you to manage your password anytime/anywhere without needing to contact IMTS.

PWM is easy to use, only takes a few minutes to set up and gives you access to secure online password recovery, with SMS and alternate email.

It is a requirement at RSU to have a PWM security profile, so set yours up today to access to secure online password recovery options.

Always remember, IMTS will never ask for your username or password via email.

• Password parameters and FAQs
• Maintain your PWM Profile
• Change password
• Reset an expired or forgotten password
• Recover a forgotten username

Need help?

• DL and Online Students should contact IT Student Support on +61 2 4221 3000 or email student-accounts@
• Staff should contact the IT Service Desk on +61 2 4221 3000 (extension 3000) or email imts@
• Search for answers online in our comprehensive Knowledge Base
• Staff & students of international campuses should contact their local IT support